What We Support

Freehand supports the operation of its products with access through the RRS Ticket System. The distinction between software operation and training can be difficult to define to end users. Freehand makes every effort to make the use of its software and products a highly-productive experience. FREE support does not include lessons on how to operate the software. Lessons are available through the "Hire Education" program. Numerous, valuable resources are provided to the user at no cost for the learning process, and are accessible online at www.softwareforscreenprinters.com.

Support includes resolves for installation and operational errors and answers to general use questions. Users have counted on our knowledge and vast experience for 3 decades to expertly evaluate each request. And, each request is handled with honesty and integrity. We believe SUPPORT is as valuable a product as AccuRIP, Separation Studio, All Black Ink, Chip Resetters, the DITTO, and Hire Education Learning. Our testimonials attest to the great value of our support system (RRS) and our ongoing effort to be an industry leader and "go to" source for screen-printers.

HOW IT WORKS:

You will receive a contact from a skilled technician rapidly during business hours (Mon-Fri, 9 am – 6 pm EST).

The technical staff is trained and dedicated to getting you a resolve quickly and efficiently. Check your email including your spam and junk folders.

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BONUS:

The same comprehensive KNOWLEDGEBASE developed by our technicians, regularly updated, and used by our team to get you a resolve is now available for you to access (FREE, 24/7). Wow! It is easy to navigate, includes a Keyword Search, Articles organized by product and topic, and videos. Accessing the Knowledgebase is a click away (located on the Navigation Bar of the Rapid Response System).

OUR MISSION:

Rapid Response is a valuable and user-friendly expansion of our already responsive and professional tech support. Users need fast and comprehensive answers so they can remain productive and we made a substantial investment in a system to take advantage of the 24/7 accessibility of the Internet. And, when you need the help of a technician you will be pleased by the responsiveness of our team. While other companies would reduce or replace staff with technology, as part of our commitment to our users, we have expanded our team of highly trained professionals and your access.

AFTER HOURS SUPPORT:

The Knowledgebase is a great source for after-hours support. And, if you still need assistance submit a request for support. Our technical staff will assist you as soon as our offices re-open.

IN CONCLUSION:

Thank you for using Rapid Response. We look forward to being part of your business success.